Careers

Required Skills

• Strong written and verbal communication skills
• Excellent customer service skills
• Comfortable speaking with customers by phone, text, email, and social media
• Strong spelling and grammar
• Ability to create professional social media content
• Basic to intermediate photo and video editing skills
• Comfortable learning social media and business software
• Ability to create professional estimates and proposals
• Strong organization and follow-up skills
• Ability to manage multiple customer conversations and projects simultaneously
• Dependable and able to work independently
• Attention to detail
• Comfortable working in a fast-paced small-business environment
• Preferred Experience

Experience in one or more of the following is preferred but not necessarily required:

• Social media management
• Content creation
• Video editing
• Canva or similar design software
• CapCut, Adobe Premiere, or similar video editing software
• Customer service
• Inside sales
• Automotive industry
• Auto detailing
• CRM or scheduling software
• Creating estimates or proposals

Key Responsibilities Social Media & Content Creation:

• Create, schedule, and publish social media content on company platforms.
• Develop engaging posts highlighting detailing services, ceramic coatings, paint correction, RV detailing, motorcycle detailing, before-and-after transformations, promotions, and other company services.
• Take photos and video of vehicles, projects, employees, and completed work.
• Create short-form video content, including Reels, Shorts, and similar social content.
• Edit videos, photos, and graphics for social media.
  Write captions, calls-to-action, promotional copy, and basic marketing content.
• Maintain a consistent company voice, appearance, and brand across social platforms.
  Develop a regular content calendar and ensure accounts remain active.
• Identify opportunities for content while jobs are being completed.
• Monitor comments, messages, mentions, and customer engagement.
• Help generate reviews, referrals, and repeat business through social engagement.
• Track basic social media performance and identify which content generates the most engagement and customer inquiries.

Customer Service & Sales Support:

• Answer incoming customer calls, texts, emails, website inquiries, and social media messages.
• Communicate professionally with customers about services, pricing, availability, and service expectations.
• Ask appropriate questions to determine the customer’s vehicle, service needs, and requested work.
• Help customers select the appropriate service or package.
• Create and send professional customer estimates and proposals.
• Follow up on open estimates, proposals, and customer inquiries.
• Assist with converting leads into scheduled appointments.
• Maintain accurate customer information and notes.
• Communicate appointment details and preparation instructions to customers.
• Follow up with customers after completed services when appropriate.
• Request customer reviews and feedback.
• Handle basic customer concerns professionally and escalate significant complaints or issues to management.
• Maintain a professional, helpful, and sales-focused approach without pressuring customers.

Content Expectations

The person in this role should be comfortable creating content such as:

• Before-and-after photos
• Vehicle transformation videos
• Ceramic coating videos
• Paint correction results
• Interior detailing transformations
• RV and motorcycle detailing content
• Educational detailing tips
• Behind-the-scenes content
• Customer testimonials and reviews
• Service promotions
• Seasonal promotions
• Employee and company culture content

The goal is not simply to “post on social media.” Content should help build the Premium Mobile Detailing brand, demonstrate the quality of our work, educate potential customers, and generate leads.

Sales & Customer Follow-Up

An important part of this position is ensuring customer inquiries do not get lost.

The employee will be expected to consistently follow up with customers who request pricing or proposals but have not yet scheduled service. Follow-up should be professional, timely, and documented.

The employee should understand that customer service and sales work together. Every interaction should leave the customer with a positive impression of the company while creating an opportunity to earn their business.

What Success Looks Like

Success in this position will be measured by a combination of:

• Consistent social media activity
• Quality and professionalism of content
• Growth in engagement and audience
• Social media inquiries generated
• Speed of response to customer inquiries
• Accuracy and professionalism of proposals
• Follow-up completion
• Lead-to-booking conversion
• Customer satisfaction
• Reviews generated
• Organization and accuracy of customer records

The Ideal Candidate

The ideal candidate is someone who can move comfortably between creative work and customer interaction.

One moment you may be editing a before-and-after video for social media, and the next you may be speaking with a customer interested in a ceramic coating, preparing their proposal, and following up to secure the appointment.

We are looking for someone who takes ownership of their responsibilities, communicates well, stays organized, and understands that their work directly affects both the company’s reputation and revenue.